Customer Service

*Please Note*  All payments made through the Village of Rantoul website will post to your account on the same day.  ANY PAYMENTS MADE THROUGH ANOTHER WEBSITE MAY RESULT IN A DELAY, which will still subject you to late fees and/or turn offs.  If you have any questions, please call customer service at 217-892-6832. Thank you
*For Power outages call Public Works at 217-892-6526*

Online Utility Bill Payments

Storm Drainage Payments

A/R Payments

Building Safety Online Payments

Online Agreement Form

Utility Rates
New Service, Transferring Service, or Terminating Service

Please come into the customer service office for setting up new service. What will be required for setting up service:
  • 24-hour notice
  • Copy of lease (if renting)
  • Current picture ID
  • Deposit (if renting), amount will vary on address and services provided
    • Electric $100
    • All electric $150
    • Water $30
    • Gas $100

Request Termination of Service

Please contact our office by phone or email to request a termination of service, please allow 24 hours for request to be processed. If emailing your request please include date of termination, forwarding address, and contact phone number. You will receive a confirmation email confirming your request. 


A meter reader from the Public Works Department will read the meters once a month. The read date is based on billing area. The readings are then sent to the Utility Billing Office where a report is ran to flag any questionable readings, a work order will be issued to reread the meters and correct readings if needed. A billing update is then done to process the bills, they are then printed and sent to the post office immediately. Bills are due 20 days from the print date. 
 If you do not receive a bill please call our office or email us, requesting a copy of your bill.

Due Date

The due date will appear on each billing statement, there will be a two-day grace period from the due date before any late fees are accessed on the account. Contact our office immediately if there is a dispute in your billing statement. A work order may be issued to recheck the meters and will be returned to our office usually in one or two business days.
 If a meter is estimated due to not having access to the meters, the customer can call or email our office with the correct readings, they will be entered on your account according to the billing dates. Please make sure to include name on the account, address, and a contact number. 

Payment Agreements

Agreements can now be done online. By doing an online agreement, make sure all the information is correct. Online agreements will only be accepted until 10 P.M. on the date of the disconnection notice, a confirmation of the agreement will be given to the customer, however, this does not mean that the agreement will be accepted. Customer Service has the final say in accepting the online agreement and you will be notified as soon as possible with an acceptable agreement. There are 3 separate billing cycles, 1st cycle will be extended to the 5th of the month, 2nd cycle will be the 15th of the month, and 3rd cycle will be the 25th of the month. If you are not sure of your extension date, please locate your cycle and route information, or contact Customer Service at (217) 893-1661 ext 1. An agreement can also be signed by coming into the office by the date of the disconnection notice. 
 The past due amount will only be extended to the due date of the current bill, no exceptions. Signing an agreement requires full payment of the past due by the required date, if payment is not received in full, the service will be disconnected the following day promptly at 8:00 am. 

Disconnection of Service for Nonpayment

A disconnection of service will occur 15 - 20 days from the due date of the bill. A disconnection notice will be sent out with a current bill, providing a date of disconnect. If payment or agreement is not made on the account by the date of the disconnection notice, the service will be terminated the following day. 
 A $50 reconnection fee will need to be paid along with the past due balance for service to be reconnected. 
 If service is disconnected a following time, an additional deposit will be required on the account. 
 No reconnections are performed after 4:00 pm. Payment received after 4:00 pm will be reconnected the following business day. All reconnections are done between the hours of 1:00 pm and 4:00 pm, regardless of the time payment was received. No exceptions. 

Medical Conditions

medical form must be completed and signed by your doctor every 30 days. The doctor must state that it is life threatening, it will not be accepted without that stated. If this is to get service reconnected and a payment will not be received immediately, a limiter will be placed on the meter to allow enough power to operate the medical devices, the limiter will not be removed until the full past due balance is paid along with a $50 service fee to remove the limiter. If the past due is not paid within 30 days of the date on the medical, the limiter will be removed and service disconnected until the account is brought up to date with payment. This medical can be faxed back to our office at (217) 892-6872. This is the customers responsibility to make sure the Customer Service office will accept this medical. 

Payment Assistance

Regional Planning Commission of Champaign County will assist customers by pledging payment on the account. Customers can call (217) 384-1226 to inquire about the program and the guidelines for qualifications. 

Forms of Payment

  • Cash, check, money order, or debit / credit card
There is a drive-thru located on the south side of our building for drop of payments and an after hours box is available. Payments may be mailed to:
 Village of Rantoul
 333 S. Tanner
 Rantoul, IL 61866

Automatic Payments

You can pay your utility bills automatically each month from either a checking or savings account. Simply create an account on our online portal and setup recurring payments.

Pay at the Bank

Current balances may be paid at Bank of Rantoul. Please provide a current bill stub, no past due payments will be accepted. 

Pay Online

Customers may pay online by visiting There will be a service fee of 2.15% for residential customers using this service. This fee is not charged or collected by the Village of Rantoul.