Why wasn't my call dispatched immediately?
Rantoul police telecommunicators prioritize each incoming call for service based upon the information collected during the telephone call. A call of an accident, for instance, where the cars are all out of traffic might be assigned a lower priority level. But, an accident with injuries would be assigned a higher priority level, which indicates it is an emergency and a unit would be dispatched even if they may have to be called off of a lower priority call.

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1. When should I call 9-1-1?
2. Why do dispatchers ask so many questions?
3. Why wasn't my call dispatched immediately?
4. Am I required to leave my name when reporting a crime?