What do I need to do if I have a life threatening medical condition?
A medical form must be completed and signed by your doctor every 30 days. The doctor must state that it is life threatening, it will not be accepted without that stated. If this is to get service reconnected and a payment will not be recieved immediately, a limiter will be placed on the meter to allow enough power to operate the medical devices, the limiter will not be removed until the full past due balace is paid along with a $50 service fee to remove the limiter. If the past due is not paid within 30 days of the date on the medical, the limiter will be removed and service disconnected until the account is brought up to date with payment. This medical can be faxed back to our office at (217) 893-0503. This is the customers responsiblity to make sure the Customer Service office will accept this medical. Medical Form

Show All Answers

1. How do I set up new service, transfer existing service, or terminate service?
2. What are the deposit amounts?
3. Why do I have to pay a deposit for utility service?
4. How does your billing system work?
5. What is Purchased Power?
6. What is the difference between gas supply charge and gas service charge?
7. How long do I have before being disconnected?
8. How do I find my cycle and route for my billing area?
9. How can I sign a payment agreement?
10. What do I need to do if I have a life threatening medical condition?
11. How do I contact Regional Planning for LIHEAP assistance?
12. How can I pay my bill and what forms of payment do you accept?
13. Who do I contact to report or inquire about a power outage?