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1. My disability prevents me from moving around in my home, where can I go for help?

Village’s Housing and Rehabilitation Programs may provide you an entrance ramp along with modifications to your kitchen and bathroom.

2. Can the village help with fixing my home?

Yes. The village offers both a Full-Home Rehabilitation and Emergency Housing Rehabilitation Program. View home rehabilitation eligibility requirements.

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1. Do I need a permit to put up a fence?

Yes. Please fill out a Miscellaneous Building Permit Application form and submit it to the Building Inspection Department. If you have further questions, please contact us at (217) 892-6826.

2. Do I need a permit to remodel my home?

In most cases, yes. Please contact the Building Inspection Department at (217) 892-6826 to find out more information.

3. Will the Village locate my property line?

Illinois law prevents the Village from locating your property line. You will need to hire a licensed Land Surveyor.

4. Can I have chickens or other farm animals as pets in Rantoul?

No. Pursuant to Village Code (see link below), is is unlawful for any person to be an owner of any farm animal within the Village of Rantoul. If any farm animal is discovered to be within the Village, then they will be impounded by any police officer or animal control officer. Ch. 8, Article V, Sec. 8-95

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1. What is considered an inoperable vehicle?

View the definition of inoperable vehicle.

2. What constitutes tall grass?

Access the portion of Village Code relating to tall grass.

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1. Who can participate in the clean-up day event?

Only Utility Customers who pay for garbage service through the Village of Rantoul.

2. If I have a Village utility bill, and the fee for garbage service is included in my rent, can I participate in this event?

No. This indicates that your complex Does Not Participate in the Village Contract with Area Waste Disposal.

3. What type of items are acceptable?

Old Furniture, Mattresses, Carpet, Appliances, old Fencing, Toys, Bicycles and such.

4. What Type of Items are Non-Acceptable?

Regular Household Trash, Yard waste, Hazardous waste or paint, Tires, Electronics, L.P. Tanks, Vehicle Batteries, Construction waste over 2.5 cu yds.

5. Can I return with a 2nd or 3rd load?

Yes

6. Will you take A/C window units?

Yes

7. Will you take water heaters?

Yes

8. Will you take stoves / dryers / refrigerators?

Stoves and Dryers = YES   Refrigerators – ONLY the Small Dorm type.

9. Will you take cardboard?

Yes. 

If a resident has garbage service they can get a Free Recycle Bin through Area Waste Disposal.  

Cardboard can be broken down and placed inside the bin. If too large, stack it, tie it up, place it beside the Recycle Bin and Area Waste will pick it up. 

10. Will you take lumber from fences?

Yes.  Approximately 3.5 cu yards.

11. Will you take concrete?

Yes.  Small amounts under 2.5 cu yards.

12. Will you take turn tables, telephones, printers, monitors, etc.?

No.  These are electronics (Please look for the next county wide electronics collection event)

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1. What is the Village of Rantoul’s bond rating?

The village’s current bond rating as evaluated by Standard and Poor’s Ratings Service in March 2010 is A+.

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1. Where do I look to determine whether my proposed business use is permitted at a certain address?

You must first know the zoning classification of the property. You must also check the list of uses permitted in that zoning classification by reading Chapter 46, Article IV-Use Regulations of the Rantoul Municipal Code.

2. How do I find out the zoning of my property?

You can call the Building Inspection Department at (217) 892-6826 or you can access our interactive zoning map and search for your zoning by address

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1. Can someone else appear in court on my behalf (for example, a friend or family member)?

Only a licensed attorney can appear on your behalf.

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1. How can I find and apply for open positions with the Village of Rantoul?

Current vacancies are listed on our career portal here.  Applications are accepted online or from the Receptionist at the Municipal Building during normal business hours.

2. I don't have a computer. How can I submit an application?

If you do not have a computer with internet service, please visit the Rantoul Public Library.  

3. I heard about a position, but it is not listed on the Career Portal. Can I still apply?

All current vacancies within the Village of Rantoul are listed on the Career Portal.  Resumes submitted for unadvertised vacancies will be kept on file for 90 days.  

4. I forgot to attach my resume to the application. How can I submit it?

Please email your resume to hr@myrantoul.com.  Please include your name and the position you applied for in the body of the email.  

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1. What should I do to prepare for an interview with the Village of Rantoul?

• Review the job posting.  Be prepared to explain how your work experience and education have prepared you to meet the challenges of the position.
• Think carefully about the skills, accomplishments, and experience you want to highlight during the course of your interview.  
• Research potential interview questions.  Practice your answers to these anticipated questions, in order to  clarify your thoughts and make yourself more comfortable in advance of the interview.

2. What can I expect during an interview with the Village of Rantoul?

Interviews at the Village of Rantoul are typically panel based, with representatives from the hiring department and the Human Resources office being present.  You will be given information about the position, asked a series of prepared questions, and given the opportunity to ask any questions that you may have.

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1. Where can I find Employee Compensation Reports?

Employee Compensation Reports can be found on the Office of the Comptroller page.

2. What types of benefits do Village employees receive?

Full-Time Village employees are eligible for:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long Term Disability Insurance 
• Short Term Disability Insurance
• Life Insurance
• Vacation, Sick, and Holiday Allowances
• Participation in Illinois Municipal Retirement Fund

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1. How long does the selection process take?

The length of the hiring process varies based on the position. Traditionally, interviews are scheduled within 6 weeks of the application deadline, although it may take longer.  If you are no longer under consideration, you will be notified via email.

2. My contact information has changed. How can I update it?

If your contact information has changed and you have not received notification that you are no longer being considered for the position, please contact the Human Resources department.  You can email updated contact information to hr@myrantoul.com.

3. What if I'm not selected for the position?

Applicants who are eliminated from consideration will be notified as soon as possible via email.  Please do not be discouraged if you are not selected for a particular position.  We encourage you to apply for future positions as they become available.  Open positions will be listed on the Village of Rantoul Career Portal.  

4. How can I keep informed of current employment opportunities within the Village?

All open positions are advertised on our Career Portal.  We also frequently share open employment opportunities on the Village of Rantoul Facebook page.  

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. How do I rent a park or building?

Please call the Parks and Recreation Department at (217) 893-5700.

3. How do I register for an activity with the Rec department?

Please call the Parks and Recreation Department at (217) 893-5700.

4. How do I set up new utility services, transfer an existing service, or terminate service?

Please come into the customer service office for setting up new service. The following will be required for setting up service :

• 24-hour notice
  
• Copy of lease (if renting)
  
• Current picture ID
  
• Deposit (if renting), amount will vary on address and services provided

Please contact our office by phone or email to request a termination of service, please allow 24 hours for request to be processed. If emailing your request please include date of termination, forwarding address, and contact phone number. You will receive a confirmation email confirming your request.

5. How can I pay my utility bill and what forms of payment do you accept?

Payment options are as follows:

• Paying by debit / credit card online. There is a service fee of 2.35% or a $1.00 minimum charge for using the service.
• Cash, check, money order, or debit / credit card
• Customers can come into the office Monday - Friday, 8:00 am to 5:00 pm, there is also a drive thru located on the south side of our building for drop of payments and an after hours box is available.
• Payments may be mailed to: Village of Rantoul 333 S. Tanner Rantoul, IL 61866
• Payments may be automatically deducted from the customer’s bank account, to start up please contact Customer Service.
• Current balances may be paid at Bank of Rantoul or Busey Bank, both located in Rantoul, please provide a current bill stub, no past due payments will be accepted

6. How do I report a power outage?

Call the Village of Rantoul Public Works Department at (217) 892-6526. If you see a downed power line, immediately call 9-1-1.

7. How do I find out the zoning of my property?

You can call the Building Inspection Department at (217) 892-6826 or you can access our interactive zoning map and search for your zoning by address

8. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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1. Will the Village locate my property line?

Illinois law prevents the Village from locating your property line. You will need to hire a licensed Land Surveyor.

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1. How do I register for an activity?

Register online at https://apm.activecommunities.com/rantoulrec
or call the Recreation Department at (217) 893-5700.

2. How do I rent a park or building?

Please call the Parks and Recreation Department at (217) 893-5700.

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1. My pet is missing. What should I do?

Call the Rantoul Police Department at (217) 892-2103. Even if we do not have your pet, we will record the details and your contact information and call you should your pet be located.

2. I found a cat or dog. How can I find its owner?

Call the Rantoul Police at (217) 892-2103 to find out if the pet has been reported as missing. If so, animal control will attempt to contact the rightful owner(s). If you wish to hold on to the pet for a few days to see if the owner turns up, you should leave a found report. Otherwise you may request that the animal be picked up.

3. When does an animal need to be vaccinated with the Village of Rantoul?

If you own a dog or cat, you are required to have the animal vaccinated. The animal must be vaccinated at four months of age or older. Any new residence to the Village of Rantoul has 30 days to vaccinate their animal. The animal must be current on its rabies vaccination and you must be able to provide proof.

4. What if I have found a dead animal?

If the deceased animal is located on a Village of Rantoul street call Rantoul Public Works at (217) 892-6526. If the deceased animal is your pet, you may wish to contact your veterinarian to discuss your options for disposal. Wild animals not located on a public street should be disposed of by an adult by using gloves or a shovel to place the animal inside two plastic bags then placing it in the trash.

5. What if I have a problem with a wild animal on my property?

If the wild animal is healthy leave it alone. If you have a question about a wild animal call the Illinois Department of Natural Resources (217) 784-4730. If the wild animal is a nuisance in the attic or crawlspace, there are private businesses you may contact to assist you in animal removal. In Champaign County, the following businesses provide animal removal services:

• ADC Animal Damage Control (217) 377-0969
  
• Anything Wild Animal Control (217) 355-2997
  
• Wesley Schell (217) 377-3532

Please note that state law requires a permit for trapping animals. Trapping wildlife without a permit is illegal.

6. May I own a pot-bellied pig or other exotic animal within the Village of Rantoul?

Animal Control has restrictions on the types of animals that can be kept in the city. A pot-bellied pig is considered swine which is prohibited in Village of Rantoul. Before acquiring any animal other than a dog or cat, be sure to check with Animal Control to make sure you can legally keep the animal in your neighborhood. Generally speaking, the following are illegal:

• All poisonous snakes and reptiles including alligators and similar animals
  
• All primates
  
• All bears
  
• All wild or exotic cats including hybrids
  
• All wild canines and hybrids such as wolf crosses
  
• All wild native and exotic animals such as raccoons, skunks, otters, opossums, bats, deer, and antelopes

7. What type of animal calls does the Rantoul Police handle?

The Rantoul Police Department will respond to reports of stray animals, animal bites, animal abuse, or inquiries about any other animal-related issues. Please call the Rantoul Police Department non-emergency number at (217) 892-2103. If it is an emergency and requires immediate attention, please call 911.

8. What are the leash requirements within the Village of Rantoul?

All dogs and cats must be leashed and under their owner’s control when entering upon the lawn or private property of anyone but the animal owner. Any dog or cat not on the premises of its owner or such other person who has custody, possession, or control over the animal and is not on a leash is considered “at large” or a stray animal. Any dog or cat brought into any shop, store, or retail establishment during operating hours, or into any public building at any time (unless the dog or cat are working animals) shall be considered “at large.”

9. What do I do if my animal bites someone?

See information on animal bites.

10. Where is the animal shelter located?

Champaign County Animal Control Animal Services Facility is located at: 210 S. Art Bartell Road Rantoul, IL 61866 Ph: (217) 384-3798 Facility hours are 8:00 am to 5:00 pm, Monday – Saturday Closed Sunday and holidays.

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1. How do I find out if someone has been taken to the county jail?

Persons arrested by the Rantoul Police Department may be brought to the Rantoul PoIice Department for processing and release, or depending on the type of charges, may be taken to the Champaign County Correctional Center. For information about persons who have been taken to the county correctional center call (217) 384-1243.

2. What is the difference between an ordinance violation and a criminal violation?

The Village of Rantoul is allowed to enact ordinances to cover traffic offenses, minor criminal offenses, liquor offenses, etc. If a person is arrested for an ordinance offense, they cannot go to jail for that offense. It is considered a “fine only” infraction, and it is not a permanent mark on their record.

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1. When should I call 9-1-1?

Call 9-1-1 in an emergency when you believe that the immediate response of the police, fire, or ambulance is needed. Some examples of when a 9-1-1 call is appropriate are:

• When you see a fire. 


• When you see or smell smoke. 


• When you or someone with you is in danger. 


• When you see a crime is being committed or has just occurred. 


• When you believe that an ambulance is needed because someone is hurt or sick. 


• When someone is trying to get in your home. 


• When someone suspicious is prowling around your house or neighbor’s house. 


• When a child is approached by a stranger.

2. Why do dispatchers ask so many questions?

Rantoul police telecommunicators follow a specific line of questioning to assist with rapid identification of the situation and collection of facts. Their primary concern is to obtain as much information as is possible to expedite the emergency response by the public safety agency.

3. Why wasn't my call dispatched immediately?

Rantoul police telecommunicators prioritize each incoming call for service based upon the information collected during the telephone call. A call of an accident, for instance, where the cars are all out of traffic might be assigned a lower priority level. But, an accident with injuries would be assigned a higher priority level, which indicates it is an emergency and a unit would be dispatched even if they may have to be called off of a lower priority call.

4. Am I required to leave my name when reporting a crime?

Callers are only required to leave their name in certain situations. When a caller requests to remain anonymous, Rantoul police will respect this request. Rantoul police will never refuse to send help to an anonymous call unless directed to do so by the responsible public safety agency based on the type of call.

Rantoul police telecommunicators will never disclose the identity of a caller to anyone but authorized public safety officials. Your name, address, and/or phone number helps us if we need to contact you to obtain any additional information for the responding units. That being said, the courts will often give more weight to information that is provided by someone who is willing to be identified versus an anonymous tip.

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1. What are the curfew laws in Rantoul?

Generally speaking, for anyone under the age of 17, curfew is from 11:00 pm to 6:00 am Sunday through Thursday. On Friday and Saturday the curfew is from 12:00 am to 6:00 am. There are some specific exceptions to the curfew law. For more information you can view the Municipal Ordinance.

2. What are the child safety seat / belt requirements in Illinois?

Please click here for more information: Guidelines for Child Passenger Safety

3. My child just got their driver's license / permit, what issues should I discuss with them?

There are many issues that face a new driver from distracted driving to alcohol and drug use. The police department has created a Parent and Teen Driving Contract to help you discuss these dangers.

4. What are the Illinois Graduated Driver’s License Laws?

Please click here for more information about the Illinois Graduated Driver's License Laws: Illinois SOS Graduated Driver's License

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1. Am I required to leave my name when reporting a crime?

Callers are only required to leave their name in certain situations. When a caller requests to remain anonymous, Rantoul Police will respect this request. Rantoul Police will never refuse to send help to an anonymous call unless directed to do so by the responsible public safety agency based on the type of call. Rantoul Police will never disclose the identity of a caller to anyone but authorized public safety officials. Your name, address, and/or phone number helps us if we need to contact you to obtain any additional information for the responding units. That being said, the courts will often give more weight to information that is provided by someone who is willing to be identified versus an anonymous tip.

2. Why wasn’t my call dispatched immediately?

METCAD Telecommunicators prioritize each incoming call for service based upon the information collected during the telephone call. A call of an accident, for instance, where the cars are all out of traffic might be assigned a lower priority level. But, an accident with injuries would be assigned a higher priority level, which indicates it is an emergency and a unit would be dispatched even if they may have to be called off of a lower priority call.

3. Why do dispatchers ask so many questions?

METCAD Telecommunicators follow a specific line of questioning to assist with rapid identification of the situation and collection of facts. Their primary concern is to obtain as much information as is possible to expedite the emergency response by the public safety agency.

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1. Does the police department respond to accidents on private property?

The police department does not investigate crashes on private property, such as parking lots, unless certain circumstances exist. A police officer will respond and conduct an investigation on private property when any of the following circumstances exist:

• There is an injury to anyone involved in the crash.
  
• Any driver is under the influence.
  
• The crash is a hit-and-run.
  
• Any driver does not possess proof of valid insurance.
  
• A reckless driving offense occurred.

If you have an accident on private property, download and complete the Private Property Accident Information Exchange Form. This form is intended to help you obtain necessary information about the other parties involved in a non-injury accident on private property in which less than $1,500 damage occurred.

2. How and where do I pay parking tickets?

Parking tickets may be paid at the reception desk or utilities counter Monday through Friday from 7:30 am to 5:00 pm at:
Municipal Building
333 S. Tanner
Rantoul, IL 61866

3. If my vehicle is towed / impounded, what is the procedure to get it back?

Vehicles are impounded for various reasons under village ordinance. The most common reason is from an arrest of a driver. The arresting officer will issue a form called Notice of Seizure to the driver which informs the driver why the vehicle was seized. A hold is placed on the vehicle until the penalty is paid. After a seizure occurs, the procedure to get it back is for the owner to come to the front desk of the police department and pay $500. The tow company will then be notified that the hold is lifted. The owner will have to go the respective tow company to get their vehicle. The owner is responsible for paying the tow company the towing and storage fee.

4. If my vehicle is impounded, how do I appeal the reason it was impounded?

The owner must file a written request with the Rantoul Police Department within 15 days of receiving notice of impoundment. A hearing is held in front of an administrative hearing officer to determine whether the driver of the owner's vehicle was in violation of village ordinance. If the administrative hearing officer rules in favor of the village, the $500 penalty stands. If the hearing officer rules in favor of the driver, the $500, if paid, is returned to the owner.

5. What tow agencies does the police department use to impound vehicles?

Reynold's Towing
600 W. Liberty Ave.
Rantoul, IL 61866
Ph: (217) 337-0913

6. What are the snow routes in Rantoul?

During a snowfall where an accumulation of two or more inches occur, vehicles may not park or remain parked on designated streets. If vehicles are parked on the designated streets, the Rantoul Police Department has authorization to tow the vehicles at the owners’ expense. After the snowfall has stopped and all snow has been removed from the designated streets, vehicles may again park in these areas. View snow route map.

7. What are the laws in Illinois concerning cell phone use while driving?

Illinois Laws on Cellphone Use While Driving:

• It is illegal to use a cellphone while driving, including reading
or sending text messages.
• Cellphone use is permitted only if using a hands-free device
or Bluetooth® technology.
• Cellphone use is allowed to call 9-1-1, but the driver should
first stop the vehicle and pull off the road.

Violation of these laws may result in a fine and a moving violation
on your driving record.

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1. How do I obtain a report from the Rantoul Police Department?

Reports are available from the Rantoul Police Department through our records office. A written request is required to fulfill report requests in an efficient manner. An online request form is available or forms may be picked up at the Rantoul Police Department. These requests are then submitted to the records office where a thorough search of our records in conducted. The information is then dispersed based on the guidelines for law enforcement of the Freedom of Information Act (FOIA). For more information visit our Police Department Freedom of Information (FOIA) Page.

2. How do I retrieve property seized by the police department?

Evidence seized in a misdemeanor criminal case is held until the disposition of the case. Evidence seized in a felony criminal case is generally held until 30 days after the disposition of the case. On certain crimes property cannot be released without court order or approval from the State Attorney’s Office. Found property can generally be released immediately. Contact Sergeant Justin Bouse at (217) 892-2103 or by email.

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1. How do I check the status of a crime I reported?

Contact the officer who initially took your report or the detective who was assigned to it by calling the Rantoul Police Department at (217) 892-2103. You may leave a message if the officer or detective is not available. You may also check the staff directory and send the officer or detective an email.

2. How do I report a missing person?

Contrary to what many believe, there is no minimum amount of time that must pass before a person can be considered missing. Rantoul police will accept a missing person report and promptly initiate an investigation.

3. How can I make a complaint about the Police Department?

You may contact the police department 24 hours a day by telephone and ask to speak with an on-duty supervisor who will try to immediately address your complaint. If you are wanting to come to the Rantoul Police Department and make a complaint, the lobby is open from 7am to 5pm Monday through Friday excluding holidays.

If the supervisor is unable to satisfy your complaint, the supervisor upon your request, will provide you with a written complaint form, and detailed written instructions on how to pursue a formal written complaint. Once completed and returned to the Police Department, you will be contacted by a member of police management, and the formal complaint process will begin.

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1. Does the Rantoul Police Department offer fingerprinting?

Yes, fingerprinting is offered to the public via appointment only. Currently, the police department is ONLY accepting fingerprinting appointments for prospective school employees, and tenants of Hope Meadows. Please click the following link to schedule an appointment. 

2. Does the Rantoul Police Department unlock vehicles?

No, the Rantoul Police Department does not open motor vehicles in which people have locked their keys. Many vehicles’ locking mechanism are complex and require specially trained people to open them. We suggest you call an insured locksmith or tow truck company for these situations. We will attempt to open car doors in emergencies. In these cases, we will attempt to unlock the car, but may be required to resort to other measures if the situation dictates.

3. Will the Rantoul Police Department provide extra patrols while I am away on vacation?

The Rantoul Police Department does provide extra patrol / house watch for people who are out of town on vacation. You may complete our Online Vacation Form or come to the police department and complete a Vacation Watch Form before you leave on vacation. Please notify the police department upon your return.

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1. How do I report a power outage?

Call the Village of Rantoul Public Works Department at (217) 892-6526. If you see a downed power line, immediately call 9-1-1.

2. What can I do to prepare for a storm or power outage?

Read the Preparing for a Storm or Power Outage document for information.

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1. What does it mean to "Register" my residential property?

Registration is done by simply completing and submitting a form that describes the property type. The Owner Occupied Exemption form is for property where the owner resides as their principle residence. Rental Registration & Inspection Application applies to all residential rental property. The Vacant Residential Property Registration form applies to residential property that will be vacant for 30 days or more.

2. I own and live in my residence and DO NOT intend to rent it out. Do I need to register?

Yes. Complete the Owner-Occupied Exemption Form. With the constant turnover of residential housing, this process clarifies its current use.

3. I own vacant residential property. Does it need to be registered?

Yes, vacant for 30 days or more? Complete the Vacant Residential Property Registration form.

4. I own a mobile home. Does it need to be registered and inspected?

Yes. Proof of ownership required at time of registration (title, tax bills, etc) Certificate of Occupancy must be obtained and IS NOT transferable. Ordin 2238 Chap 10 Sec 10-509. An inspection is required.

5. We registered our rental property late in the year and paid the $40.00 Registration Fee. Is this fee pro-rated?

No. Registration fees ARE NOT pro-rated. They are specific to each Registration Period (May 1 - April 30).

6. Are churches required to register?

If the church has a parsonage, that residence must register using the Rental Registration Application.

7. When can I expect my rental residence to be inspected?

Once every (3) years unless cited for other violations of the code. New landlords, your rental will be inspected shortly after being registered.

8. Does the Village inspect Section 8 Housing?

Yes. Section 8 Housing is included in our inspections. Section 8 also conducts an inspection of their own.

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1. How do I set up new service, transfer existing service, or terminate service?

Please come into the customer service office for setting up new service. The following will be required for setting up service :

• 24-hour notice
  
• Copy of lease (if renting)
  
• Current picture ID
  
• Deposit (if renting), amount will vary on address and services provided

Please contact our office by phone or email to request a termination of service, please allow 24 hours for request to be processed. If emailing your request please include date of termination, forwarding address, and contact phone number. You will receive a confirmation email confirming your request.

2. What are the deposit amounts?

Deposit amounts are as follows:

• Electric - $100
  
• All Electric - $150
  
• Water - $30
  
• Gas - $100

3. Why do I have to pay a deposit for utility service?

A deposit is required on all accounts, unless you own the property. The deposit remains on the account until the account is terminated or 3 years of good service, meaning no missed payments. If the account is for commercial use, the deposit will be based on 2 times the average bill.

4. How does your billing system work?

A meter reader from the Public Works Department will read the meters once a month, the date is based on billing area. The readings are then sent to the Utility Billing Office where a report is ran to flag any questionable readings, a work order will be issued to reread the meters and correct readings, if needed. A billing update is then done to process the bills, they are then printed and sent to the post office immediately.

Bills are due 20 days from the print date. If you do not receive a bill please call our office or email us, requesting a copy of your bill. The due date will appear on each billing statement, there will be a two-day grace period from the due date before any late fees are accessed on the account.

Contact our office immediately if there is a dispute in your billing statement. A work order may be issued to recheck the meters and will be returned to our office usually in one or two business days.

If a meter is estimated due to not having access to the meters, the customer can call or email our office with the correct readings, they will be entered on your account according to the billing dates. Please make sure to include name on the account, address, and a contact number.

5. What is Purchased Power?

The Purchased Power Adjustment is a charge added to each month’s bill to provide for the increasing cost of electricity from the Village’s electric supplier. This charge will change from month to month based on our cost of electricity. The Purchased Power Adjustment rate applies to all kilowatt hours used each month.

6. What is the difference between gas supply charge and gas service charge?

Gas supply is the amount of consumption the customer uses, the cost per therm will vary each month and the gas service charge is what it costs the Village of Rantoul to maintain the gas lines, the meters, and to service the customer.

7. How long do I have before being disconnected?

A disconnection of service will occur 15 - 20 days from the due date of the bill. A disconnection notice will be sent out with a current bill, providing a date of disconnect. If payment or agreement is not made on the account by the date of the disconnection notice, the service will be terminated the following day.

A $50 reconnection fee will need to be paid along with the past due balance for service to be reconnected. If service is disconnected a following time, an additional deposit will be required on the account.

Regional Planning Commission of Champaign County will assist customers by pledging payment on the account. Customers can call (217) 384-1226 to inquire about the program and the guidelines for qualifications.

There are no reconnections after 4:00 pm. Payments received after 4:00 pm will be reconnected the following business day. All reconnections are done between the hours of 1:00 and 4:00 pm, regardless of the time payment.

8. How do I find my cycle and route for my billing area?

Cycle and route information can be found on all current bills and past due notices. This information will help determine when your utility bill will be is due and how far you can extend out a payment agreement. If you move to a new residence, your cycle and route will more than likely change. If you need further assitance please call Customer Service at (217) 893-1661 ext 1 Cycle and Route Information

9. How can I sign a payment agreement?

Customers can now sign agreements on line or, by coming into the office by the date of the disconnection notice. Payment Agreement

10. What do I need to do if I have a life threatening medical condition?

A medical form must be completed and signed by your doctor every 30 days. The doctor must state that it is life threatening, it will not be accepted without that stated. If this is to get service reconnected and a payment will not be recieved immediately, a limiter will be placed on the meter to allow enough power to operate the medical devices, the limiter will not be removed until the full past due balace is paid along with a $50 service fee to remove the limiter. If the past due is not paid within 30 days of the date on the medical, the limiter will be removed and service disconnected until the account is brought up to date with payment. This medical can be faxed back to our office at (217) 893-0503. This is the customers responsiblity to make sure the Customer Service office will accept this medical. Medical Form

11. How do I contact Regional Planning for LIHEAP assistance?

The Regional Planning Commission is in charge of the LIHEAP assistance for Champaign County. They are located in the Brookens Building at 1776 E. Washington St, Urbana, IL 61802. Please contact them at 217-384-1226, for qualifications and setting up. LIHEAP assistance

12. How can I pay my bill and what forms of payment do you accept?

Payment options are as follows:

• Paying by debit / credit card online. A $3.50 service fee is assessed on all online payments.
  
• Cash, check, money order, or debit / credit card
  
• Customers can come into the office Monday - Friday, 8:00 am to 5:00 pm, there is also a drive thru located on the south side of our building for drop of payments and an after hours box is available.
  
• Payments may be mailed to:
  Village of Rantoul
  333 S. Tanner
  Rantoul, IL 61866
  
• Payments may be automatically deducted from the customer’s bank account, to start up please contact Customer Service.
  
• Current balances may be paid at Bank of Rantoul or Busey Bank, both located in Rantoul, please provide a current bill stub, no past due payments will be accepted
  

13. Who do I contact to report or inquire about a power outage?

The Public Works Department handles all power outages, to report a power outage please contact 217-892-6526